Frequently Asked Questions
On this page you can find the answers to Frequently Asked Questions. If you can’t find the answer to your question(s) or want to tip us to add important questions and answers, please contact our Customer Support.
Step 1: Select locations, time and number of passengers. When entering a time for a pickup at the airport, please enter the arrival time of your flight. If you need more time at the airport, please indicate in the “notes to driver” in step 3 that you explicitly want to be picked up at the indicated time and not any sooner. If you’re booking a trip to the airport, we’ll need your pick-up time instead of your flight departure time.
Step 2: Select service class and vehicle. You can choose between four types:




Please keep in mind that the law regarding the use of child seats varies from country to country.




- Confirmation of your booking with your booking number and booking details. In this confirmation email you will also find a link to create your VAT invoice.
- Request for validation of your email address. After clicking the confirmation-link you can change your password to log in to your account. This account enables you to manage your booking.
- The payment receipt (if you have already paid your booking).
At a later moment we will send you a voucher by email and text message. If there is a long time between your booking and your trip you will receive your voucher ultimately 24 hours before the first ride of your booking. You will receive the voucher in any case before you meet your driver. The voucher is sent by text message as well as by email, so even if you are already on the road, you will receive the voucher by text message in time before you meet the driver. In addition, the driver also receives that text message. The reason why vouchers sometimes come in late, is that sometimes until the last moment there might be a change of executive driver and we do not want to confuse you with always sending new vouchers with new driver data on it.
- Step 1 Login to your account on our Homepage
- Step 2 Select “My account”
- Step 3 Select “My Reservations” and pick the booking you need and press the Blue-button.Your flight number and passenger details can now be changed.
If you don’t have a TaxiTender account please use Register on our Homepage and change the booking with the above 3 steps. You can make any of the following changes to your booking:
- Flight number
- Passenger details
Other changes to your booking: Other changes to your booking are far more complicated so it’s much easier to cancel your existing booking and make a new booking by using Login on our Homepage so you don’t have to fill out your name, mobile phone number etc. again.
- Step 1 Login to your account on our Homepage
- Step 2 Select “My account”
- Step 3 Select “My Reservations” and pick the booking you need and press the red-button. That’s all.
If you don’t have a TaxiTender account please use Register on our Homepage and cancel the booking with the above 3 steps.
In every other situation we apply the cancellation rules from our terms and conditions. Important! You can not cancel a ride after the pickup time for that ride.
Customer Support TaxiTender
If you didn’t find the answer to your question(s) in our Frequently Asked Questions overview, please send an email to our Customer Support (booking@taxitender.com) or call one of the phone numbers below.
+31 43 31 16 925
+33 17 07 54 057
+39 07 07 96 67 18
From Monday to Friday during office hours (9.00 to 17.00 cet), all the languages below are being served. Outside these hours, the service will only be in Dutch and English.

Any other questions?
Are you an affiliate, sales partner or interested in becoming one, please contact our Sales support. Are you working for a taxi company connected to our platform or interested in becoming one, please contact our Provider support.